The custom made product came nicely packaged and was pleasantly surprised by its quality. My wife loved it. The leather is so soft and luxurious. It came with an individualized tag showing that it was custom made. Delivery was delayed because it was made in India, but you could not touch a made to order product like this anywhere else for less than $500. Lets just say, I scored some points with my lady for this one. Well worth the wait !!