I ordered this jacket as a gift and she loved it. I was able to email LeatherCult to have them change the lettering on the inside to read something different than my original lettering and they were able to change it. It was a surprise though because I wasn't sure if they got my message to the designer they just replied that they would forward my request to the designer. I ordered the jacket with custom lining and lettering and it arrived in one month. I took measurements and the jacket fits her perfectly snug so I recommend adding a couple inches if you like a looser fit. Overall I am satisfied with the quality and the outcome. I would order from LeatherCult again.