I haven't got a bad thing to say about this jacket, the customer service, or any part of this experience. They made the jacket to my exact measurements,and the leather is good quality. In retrospect, I would have made my shoulder measurement one inch smaller. While my shoulders are 17 inches wide, the jacket falls fairly square from there to the hip with no clinching at the waist, so it ended up being roomier than I would have liked. The jacket is still beautiful and I've been wearing it everywhere, but if I were to do it again I'd take one inch off the shoulders and have a slightly more snug fit. Although in the end it's probably better this way because I can wear sweaters or hoodies underneath it and get a longer season of wear out of it than if it was too tight for that. I'm already planning to buy another jacket from them, and maybe some pants. Just be very precise with your measurements and you should be very pleased.