My jacket was well-made to order. I requested some specific design modifications in addition to a custom fit to my measurements. Customer service was very responsive and responded within a few days. The jacket arrived on time and everything I asked for was just as I asked for it! The jacket fits very well. Plus, it has inside pockets, even for a women's jacket!! TWO inside pockets! A small suggestion: I would love to see some more information on the website about the differences between the leather types and how the differences affect the look and functionality of the jacket. I think I will pick a slightly different leather type for my jackets in the future since the waxed leather I picked looks a little more rugged than what I was intended. That said, I still love my jacket and will wear it all the time!